Casumo FAQ last updated on 26.05.2019

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Casumo Casino FAQ

As a new player at Casumo Casino, you may be eligible to receive a welcome bonus. This bonus package can consist of a no deposit bonus after signup, as well as one or more bonuses for your first deposits. Our table gives you an overview of the current bonus, however, we cannot guarantee that it's up-to-date. Please also make yourself familiar with the bonus terms and conditions. → Casumo Bonus Terms and Conditions

20 free spins on registration on Book of Dead + 100% up to $300*

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Casumo Bonus T&Cs |

Casumo is a fantastic website for players who like fast payouts. The Casino aims to process withdrawals within 24 hours, but they are often processed a lot quicker than that. In most cases, it is also necessary that the casino will verify your player account when you request a withdrawal. This verification of your identity is normal process with online casinos, and part of the due diligence procedures laid out by the regulatory authorities where the casinos have licenses from. If you are requesting a withdrawal for the first time and the casino requests verification, the withdrawal time at Casumo may take a bit longer, as the verification can take a few days. However, once a player account is verified the withdrawal process time should be relatively fast. The minimum withdrawal amount is €/£ 10, and there are no maximum amounts imposed.

The withdrawal time also depends on the chosen payment method. Normally, when requesting a withdrawal, the same payment method is used that was used when making the deposit. This means that if you deposit with a credit card, the same credit card will be used for the withdrawal as well, as long as this is possible. A transfer to a credit card can take between 3 to 5 business days after the withdrawal had been processed by the casino. The same goes for a bank transfer. If you want the fastest possible withdrawals, then you should choose a payment method for the deposit that is equally fast, such as an e-wallet option, for example Neteller or Skrill. These payment methods will allow you to receive the money in the shortest time possible, usually just minutes after the payment has been processed by the casino.

When you want to withdraw money from your player account at Casumo Casino you have to keep in mind that the withdrawals are subject to a minimum amount of £/€ 10. There are no general limitations on how much you can withdraw in a certain timeframe, but there are restrictions on how much you can withdraw in a single transaction, depending on the chosen payment method. You can see all your options on the page where you make the withdrawal.

Deposits at Casumo Casino are subject to fees. When you make a deposit with a credit card a 2.5% fee is charged on top of your deposit amount, but all other payment methods are free of charge. When you make a withdrawal at the casino, it is always free of charge.

Yes, it is possible to play Casumo mobile on the go on many different devices. The online casino is an instant casino, and it is not necessary to download a casino software, and the casino is fully optimised to be compatible with many different mobile devices. You can play over 1,500 games mobile and also enjoy the fantastic challenges and missions where ever you are. More about Casumo mobile can be found in our mobile review about the casino.

Casumo is an instant casino, and it is not necessary to download a Casumo software in order to play the games. The website is compatible with many different operating systems, and you can play the games when you have the Flash plug-in enabled. You can play over 2.000 games directly in the browser on the website. The website is also compatible with many different mobile devices, more about Casumo mobile can be found in our detailed mobile review. However, there is currently no Casumo App for mobile devices available.

The adventures are what makes Casumo online casino special. They replace the traditional VIP or loyalty program, and you can win valuables that can be exchanged for bonuses or free spins. Playing the game at Casumo will award points that will fill the progress bar. Once the bar is full you will reach a new level and you will get a valuable as a reward, which can be a bonus, free spins of free money. The adventures and challenges are optional, and you can perform tasks and missions that will in turn reward you. The Casumo adventures are the loyalty program of the casino, and the more you play the more you will get in return.

Casumo may offer a no deposit bonus to players from some countries, but these offers change regularly. You can find up-to-date information about the bonuses on the website. More about the Casumo bonuses, achievements and challenges can be found in our detailed Casumo review, or you can visit the Casino directly.

You can get free spins at Casumo as part of the welcome offer or other promotions. You can find more information about when they are credited in the terms and conditions of the respective promotion.

When you make a deposit at Casumo, and you wish to receive bonus money you can choose this option when making the deposit. After you have made your selection of your payment method you can choose to receive the bonus for that deposit. You also have the option not to receive casino bonus money. To receive the bonus at Casumo it is not necessary to enter a Casumo bonus code. Visit Casumo now, or read or full review.

When you play with bonus money at Casumo you need to keep in mind that it is subject to bonus terms that can vary depending on the promotion that you are taking part in. There are wagering requirements of 25x the bonus amount plus the deposit amount, and you need to fulfil the wagering before you can withdraw any remaining winnings. Wagering of 30x applies to winnings from free spins. There is also a limit of how much you can place in a single bet when playing with bonus money, these are currently €/£ 5 per spin or €/£0.50c per bet line. Also keep in mind, that the bonus is only valid for a certain amount of time, currently six months, after which it is being removed from your account. There are also regulations on which games contribute how much, you can find more details about them in our Casumo review, or on the website.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Casumo Bonus Terms and Conditions

Bonus money at Casumo is subject to wagering requirements that you need to fulfil before you can cash at any remaining winnings. You need to wager a bonus 25x the bonus amount plus the amount of the deposit. For example, if you make a deposit of €100 , and you get a 100% bonus you will get an additional €100 to play with, and have a total of €200. You will then need to wager a total of €5000 in the games before you can request a withdrawal. Winnings from free spins are subject to wagering conditions of 30x. We recommend reading the terms and conditions of the bonuses carefully before playing with bonus money at Casumo.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Casumo Bonus Terms and Conditions

There is no VIP program as such at Casumo, the casino as the specialty of offering adventures and challenges to the players. Playing the games at the online casino means that you collect points for your progress bar. Once that bar is filled you will finish a level and you can win valuables, such as free money or free spins. The adventures are optional, and you can get many rewards when playing the adventures. Performing certain tasks and missions can also earn your trophies that you can display on your page. This system rewards loyal players, and VIP players at Casumo can get a lot of additional free spins, money or bonuses. Take a look now!

Casumo is an established online casino that was founded in 2012, and it has since proven their trustworthiness by being a reliable and honest operator with outstanding reputation and customer feedback. The casino has a license from the Malta Gaming Authority and from the UK Gambling Commission. These two licenses ensure player funds are a protected, that the games are fair and that the casino sticks to strict regulations. It is safe to say, that Casumo is a trustworthy operator and not a scam. To see what the casino has to offer you can read our detailed review.

Many countries have their own legislation with regards to online gambling, and some countries have restricted this activity. Depending on the licences of the casino, it may or may not accept players from certain countries to open player accounts and play for money. We update our list of restricted countries regularly, but it can change in the meantime, as these legislations frequently change all around the world. If you're unsure whether or not you are allowed to play for real money at Casumo Casino we recommend contacting the customer support.

The restricted countries at Casumo Casino are currently: American Samoa, Belgium, Brazil, China, Czech Republic, Denmark, Dutch Antilles, France, French Guiana, French Guinea, French Polynesia, French Southern Territories, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Luxembourg, Malta, Myanmar, Netherlands, North Korea, Pakistan, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Taiwan, Turkey, United Arab Emirates, United States of America, US Virgin Islands, Vietnam

You can reach the Casumo customer support 24 hours, 7 days a week. You can contact them either through the live chat option on the website, or you can send an e-mail to The friendly representatives will do their best to help you in a timely and professional manner. Unfortunately, there is no phone support offered yet.

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