Page updated on: 23.12.2019
Gibraltar Regulatory Authority
Gibraltar ↱ is a British overseas territory that is bordering Spain at the southern tip of the Iberian peninsula. The gambling regulations in Gibraltar are laid out in the Gambling Act of 2005, but the regulator has been issuing gambling licenses since 1998, which makes them one of the first European licensing bodies for online gambling in Europe. Many companies also find the jurisdiction attractive for their low taxes and the lack of VAT charges.
Gambling operators can obtain licenses to offer online sports betting, financial spread betting or online casino games. It's generally very difficult for an operator to obtain a license from the Gibraltar Regulatory Authority ↱, as the requirements are very strict. For example, only established operators with a proven track-record of good conduct can apply for a license. Gaming operators can obtain B2B (Business-to-Business) or B2C (Business-to-Consumer) licenses.
The operators also must already have a license from another reputable jurisdiction, have good financial standing and a realistic business plan. The operator must also provide testing records for fair games from an approved testing company, such as for example Quinel M Ltd, iTech Labs, eCogra or NMi Metrology & Gaming Ltd. Casino operators are audited once a year for compliance with the regulations, upon renewal of their license.
Casinos licensed by the Gibraltar Regulatory Authority
Some of the oldest gaming operators and bookmakers have a Gibraltar license. You can find all licensed operators are listed on the website ↱ of the Gibraltar Regulatory Authority (GRA). You can find some of the online casinos licensed by the Gibraltar Regulatory Authority here. Our detailed reviews also provide some information about the payments, games, terms and bonuses of each casino.
|✓ payments are processed fast
✓ fair wagering requirements and bonus terms
✓ 500 games on desktop and 200 on mobile
✓ Game Types: Casino, Live Casino, Sportsbook, Poker
|✓ many promotions available
✓ website is optimised for mobile devices
✓ 170 games on desktop and 120 on mobile
✓ Game Types: Casino, Live Casino, Poker, Sportsbook
Player protection and anti-money laundering provisions
The Gibraltar Regulatory Authority is one of the strictest regulators when it comes to player protection and protecting minors from gambling online. Operators with a license must ensure that underage persons are not able to gamble on their websites.
Anti-money laundering regulations also apply to everyone who has a Gibraltar casino license. These are in line with the Gibraltar Proceeds of Crime Act and the 4th EU Anti-Money Laundering Directive.
Operators are also required to provide players information about the RTP of the casino games, and where they were tested, which makes the games more transparent.
Self-exclusion at Gibraltar casinos
Operators with a Gibraltar license also must provide players the facilities to self-exclude from gambling activities or to restrict their spending with deposit limits. This also includes time limits and loss limits. It's also important that these settings can be easily made by the players. Many casinos also offers a so-called reality-check that reminds players of how long they've been playing.
Complaints about a casino operator
Unfortunately, everything is not always going as expected at the casino and the player might want to make the regulator aware of an issue. Many times, issues are surrounding withheld payments from the casino, or unfair games, so it's understandable that the player might feel wronged.
If you run into an issue with a casino you first have to contact the casino support to try to resolve the issue. If a withdrawal is withheld, the operator must give you an adequate reason on why they are not paying you. Oftentimes, this is because of bonus issues. Other times, the casino operator might void your winnings due to malfunction of a game.
The Gibraltar regulator has a complaints procedure ↱, and players can make them aware of an issue. The regulator won't act as an intermediary to resolve issues, however, you can make them aware of misconduct, which can then be investigated. When making a complaint to the regulator, you need to provide as much supporting evidence as possible, including your game history, support contact transcripts and other possible supporting evidence.