Sloty FAQ last updated on 21.01.2018
Sloty Casino FAQ
If you sign up as a new player at Sloty you may be eligible to receive a welcome bonus. Players can receive a total of up to £/$/€ 1,500 and 300 extra spins. The bonus is split over the first four deposits. For the first deposit you can get 100% up to £/$/€ 300 and 300 extra spins, and you won't have to enter a Sloty bonus code to get the bonus. For the second deposit you can get 50% up to £/$/€ 400 with bonus code WSLOTY2, and for the 3rd and 4th deposit you can get 25% up to £/$/€ 400 with the Sloty bonus codes WSLOTY3 and WSLOTY4. The free spins can be played with the slots Red Riding Hood, Gonzo's Quest, Starburst or Aloha Cluster Pays. The free spins will be credited over the next 10 days, with 30 spins every day, and they are valid for 24 hours. The welcome bonus is available for qualifying players and requires a minimum deposit of £/$/€ 10. Wagering requirements are 40x the bonus amount, and deposits made with Neteller or Skrill won't be able to qualify for a deposit. → Sloty Bonus Terms and Conditions
The withdrawal at Sloty is usually processed within 24-48 hours of your request, often times much faster. How long it takes for the casino to process your withdrawal also depends on whether or not your player account has been verified yet. The verification is a normal process at most online casinos and required by the regulatory bodies due to money-laundering prevention regulations. The verification involves you sending the casino proof of your identity and residence in form of a copy or scan of your identity document and proof of address.
You have many different options available for the withdrawal, including credit cards, e-wallets and bank transfers. However, the casino will normally use the payment method that you used for the deposit, and only if this is not possible you are able to select a different payment method, usually a bank transfer. Depending on the chosen method it can take just a few minutes or hours, or a few days until you have the money in your account. If you want a fast withdrawal then the best option is to select an e-wallet, such as Neteller or Skrill, as the money will be credited immediately after the withdrawal has been processed by the casino. However, these payment methods will not qualify for bonus money, they are best used if you don't want to play with bonus money at the casino.
The minimum amount that you can withdraw is €/£/$ 10. There are maximum restrictions of how much you can withdraw in a given period of time and per transaction. You can withdraw up to €3,000 in a single transaction, and there is a weekly limit of €5,500, as well as a monthly limit of €22,000. If you want to withdraw more than €100,000, the casino reserves the right to pay the amount in 10 monthly instalments. A VIP player has higher withdrawal limits.
Withdrawals and deposits at Sloty are free of charge.
Yes, you can! The website is fully optimised to be compatible with all modern mobile devices, including iPhones, iPads, Android smart phones and tablet computers, as well as Windows Phone devices. You can find a large selection of over 800 mobile games at the casino, and also make use of all other functionality. You can read our full review of the Sloty mobile casino here.
Sloty is an instant Casino and it is not necessary to download or install a dedicated casino software on your computer. The casino also does not offer an App, you can simply open the website in your browser and play the games immediately. You can find over 1,300 slots and traditional casino games from many developers, and also enjoy different promotions and special offers. Visit Sloty now or take a look at out detailed review!
The Sloty online casino doesn't currently offer a no deposit bonus, instead you can take advantage of a generous welcome bonus when you sign up as a new player. How much and if you can get bonus money depends on the country you are signing up from. More information is available in our Sloty casino review, or on the website directly.
Sloty casino can offer free spins as part of the welcome bonus or other deposit bonuses. If you have made a qualifying deposit, the free spins are usually credited on the following day. When exactly the free spins are credited is laid out in the terms and conditions of the respective promotion. Keep in mind that free spins will expire after 24 or 72 hours, which means you will not be able to play them after this time has lapsed. Winnings from free spins are also credited as bonus money and are subject to wagering conditions.
It depends on the promotion at Sloty whether or not you need to enter a bonus code. The first deposit bonus is awarded immediately, but if you want the bonus for subsequent deposits you will need to enter the respective Sloty bonus codes in order to get the bonus credited. You can find the bonus codes in the terms and conditions or general information of the bonus offer that you want to make use of.
The bonus terms at Sloty are available for every promotion of the casino, and you should check in the respective promotion for special terms, as these can slightly vary with each promotion. The general bonus terms state that the wagering requirements for bonuses are 40x the bonus amount, and only once you have fulfilled them you can cash out remaining winnings.
There are some other limitations, such as a maximum stake limit per spin of €5 for slots and €30 for table games, and games also contribute differently to the wagering. Only slots and some other games contribute 100% to fulfilling the wagering, classic slots are weighted with 75%, table games and blackjack are weighted 10%, and video poker only 5%. A number of games is also excluded completely from being played with bonus money, you can find the full list in the bonus terms on the website. In order to receive a bonus you will also need to make a minimum deposit of €10 (or other currency equivalent), and the bonus is valid for 14 days. If you don't fulfil the wagering requirements after this time has lapsed the bonus will be removed from your account.
Winnings from free spins are credited as bonus money and are subject to the same conditions. There is also a limit of how much you can cash out from free spin winnings, which is €200. → Sloty Bonus Terms and Conditions
The wagering requirements for bonus money and winnings from free spins at Sloty are 40x. This means that you will need to play the money 40 times in the games, and only once the wagering has been fulfilled you can cash out remaining winnings. For example, if you get €100 in bonus money you will need to stake a total of €4,000 in the games. Keep in mind the different game weightings for bonus money wagering. More information is also available in our Sloty review. → Sloty Bonus Terms and Conditions
Yes, Sloty offers a VIP program for loyal players. Becoming a VIP-player is only possible through a personal invitation by the casino. If you are a VIP member you will get many benefits, including a dedicated account manager, invitations to exclusive events, VIP bonuses, higher withdrawal limits, a ticket for the monthly VIP prize draw and many other special gifts.
The casino is one of the brands from Genesis Global Ltd. and operated with a licence from the Malta Gaming Authority, the Swedish Spelinspektionen and from the UK Gambling Commission. These two regulatory bodies ensure that the casino follows strict regulations in terms of player fund protection, and they are regularly audited for compliance. The random number generators of the games are also regularly tested, and you can expect to get a fair game at this casino. The operator has a generally good reputation with the players, and they are professionals in the industry. You can be certain that Sloty is a trustworthy casino and not a scam.
Unfortunately, not everyone is allowed to play for real money at Sloty, as the casino has to exclude players from certain countries due to legal or other restrictions. We aim to keep our list up-to-date, but it can change in the meantime. If you are not sure whether or not your country is excluded you can contact the customer support of the casino.
The countries currently excluded from registering a player account at Sloty are: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna
You can contact the customer support from 09:00 - 01:00 CET, 7 days a week either via the live chat on the website, per email at firstname.lastname@example.org, or you can call the support department directly. The casino offers toll-free numbers for Norway, UK, Finland, Germany, Sweden and Austria, as well as an international landline for Malta and numbers for Canada and South Africa. You can find the respective numbers in the contact section on the website.