Mr Green FAQ last updated on 20.08.2019
Mr Green Casino FAQ
The welcome bonus at Mr Green is available to players from many countries, including the UK, Canada, New Zealand and Germany. You can see the current bonus in our overview table below, although the bonus may change in the meantime. You can always find up-to-date bonuses on the casino's website. The bonus can consist of a deposit bonus for one or more deposits, as well as extra spins that you can use on select slots. Keep in mind, bonuses at Mr Green are subject to bonus terms and wagering conditions. Winnings from extra spins are credited as bonus money and are subject to the wagering requirements mentioned below. The bonus will be credited automatically, and you do not need to enter a Mr Green bonus code. → Mr Green Bonus Terms and Conditions
A withdrawal at Mr Green will normally be processed within one day of your request, provided all necessary verification documents have been sent to the casino. It is regular practice that online casinos verify your identity before you can make the first withdrawal. When withdrawing money at Mr Green, the same payment method will be used, that was also used for the deposit, unless this is not possible. If you prefer a fast withdrawal method, you might want to consider depositing with a fast method as well.
The ewallets are usually the fastest for depositing and withdrawing funds from your casino player account. Deposits are instant, and withdrawals can be credited within just a few hours after they have been processed by the casino. If you use a Visa credit card to deposit, the withdrawal will take 3 to 5 days to appear in your account, as processing times of the banks require a few days. For the quickest withdrawal we recommend Neteller or Skrill.
When making a withdrawal at Mr Green you will need to consider that there are certain limitations. The minimum withdrawal amount is €/$ 30 (£10 for the United Kingdom), and withdrawal fees will apply, but they vary between currencies and amounts. There are limits, as to how much you can withdraw in a single transaction, these also vary with payment method, but there is no general limit applied as to how much you can payout in any given period of time.
Most deposit methods at Mr Green are free of charge, except for Paysafecard deposits, which are charged at a fee of 3.9%. Withdrawals also carry fees, how much they are depends on the amount that you withdraw from the casino player account. An amount up to €/$/£ 100 costs €/$/£ 1, over €/$/£ 100 a fee of 1.5%, but the maximum fee imposed is €/$/£ 10.
Yes you can! The website supports iOS and Android devices and offers a huge selection of 1200 mobile games, among them you can find the popular NetEnt slot games, and you can try your luck on one of the huge progressive network jackpots. You can either open the website in the browser of your mobile device, or download mobile Apps for iOS or Android devices. The website is easy to navigate, and you can use the same functionality as you would find on a computer, including depositing and withdrawing funds, playing games in the life casino, betting on sports events or contacting the customer support.
Mr Green does not offer a software download - the website is a fully optimised and responsive browser casino. You can access the website on many different devices, also Mac or Linux computers or mobile devices, such as iPhones or Android tablets and smartphones. All games are optimised for quick loading times, and the quality of graphics and the overall gaming experience are not compromised by the smaller size of the game. The game selection available on desktop and laptop computers currently includes 1700 games, and of those you can play 1200 on mobile devices.
Mr Green also offers apps for iOS or Android devices, that you can download on the Mr Green website, and that make it easier and quicker to navigate the casino and the games.
You can see the current bonus is available at Mr Green in our overview table below. The casino may also, from time to time, offer players from select countries a signup or no deposit bonus. If you are interested in finding out more about this casino, you can read our detailed review about Mr Green, or visit the website and see for yourself.
When you play at Mr Green you can get extra spins as part of the welcome offer or other promotions. You can find the terms and conditions of each promotion on the website, and if you are eligible to take part in the promotion, you will receive the spins accordingly. Extra spins are either credited after you've made your deposit, or on the next day. Keep in mind that they expire if you do not use them, which means that they will no longer be available. Each promotion with extra spins were also give information on when they expire, or how often you have to wager the winnings.
To receive the Mr Green Casino welcome bonus, all you need to do is to deposit into your player account. The bonus will either be credited automatically, or you can opt to receive it when making the deposit. You don't need to enter a Mr Green bonus or promo code. However, if you find that you are not getting the bonus, please contact the customer support team, they will be happy to help you. From time to time Mr Green may send you bonus codes for deposits. These special offers are for you to use with your next deposit. When you make the deposit, you can enter the promo code to get the bonus.
When you play with bonus money at Mr Green you will need to consider that the bonus has certain conditions, and each bonus or promotion can have different terms. We recommend that you read the bonus terms of each promotion before you play with bonus money, in order to avoid misunderstandings. The minimum deposit to receive a bonus at Mr Green is €/$/£20. Bonus wagering at Mr Green is slightly different than in other casinos. You can withdraw your winnings before fulfilling the requirements. This works as follows: your cash balance is used first to play with. If you win and want to make a withdrawal, it is possible, but you would forfeit your additional bonus money. If you don't win, however, you can use your bonus balance to continue playing.
The bonus is subject to wagering conditions of 35x the bonus amount, and you need to fulfil them before you can withdraw any winnings achieved from the bonus money. You also need to consider that there is a maximum bet size when playing with bonus money, which is currently £/€/$ 5 per round. When you get bonus money credited to your account you have 30 days to play the bonus through, after this time has elapsed the bonus is removed from your account. Free spins are valid for seven days, and if you don't play them, they will be removed from your account as well. There are also restrictions on which games can be played with bonus money and how much they contribute to the wagering. More information about the bonuses can be found in our Mr Green review or directly on the website.
We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Mr Green Bonus Terms and Conditions
Every now and then you can participate in Mr Green tournaments. These are usually announced in the Mr Green Blog or Messages that you can find on the website. In these tournaments you can play for the best position on the leaderboard and win great prizes. All players play against each other, according to a set of rules outlined in the tournament conditions. You can check your score on the tournament leaderboard and prizes are awarded the players on the best positions, once the tournament is over.
Becoming a VIP at Mr Green is the decision of the VIP customer team. You can send an e-mail to the VIP department and apply for membership. As a Mr Green VIP you get a dedicated account manager, even faster payouts, exclusive invitations for a VIP events, monthly cashback bonuses, and many more. If you are a High Roller, Mr Green is a very good casino to play at. There is also a loyalty program that rewards players, and you can collect rewards, coins and badges. The coins can be exchanged for bonuses or extra spins for example. You can also receive special promotions from the casino.
The Mr Green website has been online since 2008, and the provider has since gained a great reputation with the players. The online casino is fully licensed in Malta, Sweden and the UK and regularly tested through the independent operator TST (Technical Systems Testing) who ensure that the random number generators are working completely fair and random. All transactions are processed through encrypted connections, and the provider ensures that all your financial and customer data is treated with highest confidentiality, and not given to third parties. You can check the casino's licenses on the page about Mr Green Limited.
Mr Green has previously won the international gaming awards, including EGR awards as best casino. The website has a very nice and modern feel to it, and regularly surprises their players with new competitions, tournaments and other special promotions.
Online gambling activities are regulated in many countries, and forbidden in some. Depending on the licences of the casino, and current legislation, residents of a particular country may be excluded from being able to register a player account or play for real money at Mr Green. We update our list regularly, but it can change in the meantime. If you are not sure if you are allowed to play at Mr Green, we recommend contacting the customer support.
The restricted countries at Mr Green Casino are currently: Afghanistan, Australia, Belarus, Bosnia and Herzegovina, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, Libya, North Korea, Serbia, Sudan, Syria, USA, Zimbabwe
Mr Green offers a round-the-clock support to their players. You can reach the customer services department by phone, live chat or e-mail. You can expect to get a professional reply from a helpful representative. They offer a landline phone numbers for UK, Austria and Sweden for example, but support in languages other than English may not be available around the clock.