Guts FAQ last updated on 29.08.2019
Guts Casino FAQ
The welcome bonuses at Guts Casino are available to players from many countries, including Canada and New Zealand. The bonuses usually consist of extra spins and one or more deposit bonuses. The bonuses vary for players from different countries, some are also excluded. Take a look at the website to see which bonus is currently available for your country.
Guts makes an effort to process the withdrawal requests as fast as possible, normally within two hours after you have requested it. However, the first withdrawal might take a little bit longer, as you will need to verify your identity, and your documents will need to be checked. After the verification has been completed, your withdrawal will be processed as soon as possible. The verification process is a standard procedure in online casinos.
After the withdrawal has been processed by the casino it depends on your chosen payment method how long it takes for you to get the money. If you select an e-wallet the money will be credited instantly after it has been processed by the casino. A bank transfer or transfer to a Visa credit card can take up to 3 business days for the banks to process your payment. You can find more information about the deposits and withdrawals at Guts in our detailed review about the operator.
When you make a withdrawal at Guts Casino, the minimum withdrawal amount is £/$/€ 10, and the maximum depends on the chosen method. The limit for a Paysafecard is £/€ 200, for a Trustly transfer it is £/$/€ 50,000 and with all other methods you can cash out a maximum of £/$/€ 5,000 per transaction. There are no maximum restrictions of how much you can cash out in a month.
The good news is that deposits and withdrawals at Guts are free of charge and the casino doesn't apply any charges. However, depending on the payment method that you are using, fees may apply from their end.
Guts Online Casino accepts Pay N Play for a combined deposit and registration. If this payment/registration method is available in your country, you can find a link to GutsXPress at the bottom of the website and sign up through there. You can also take a look at GutsXPress here, or if you want to learn more about the payment method, you can take a look at our detailed Pay N Play guide.. When registering through GutsXPress, you also need to make yourself familiar with the terms and conditions.
Yes you can! The instant casino is available on many different devices, such as Android, iPhone or iPad. You will find a great selection of 1,400 different games from different developers, among them Netent, Betsoft, Play'n GO and Microgaming. We recommend to try out the casino games in play money mode first to see if they are working correctly on your device. You can use all features on the website, including making deposits and withdrawals and contacting the support. The casino website is fully optimised for many mobile devices. We recommend using mobile casinos with a broadband internet connection, as the games can take up a lot of bandwidth.
The Guts Casino is a flash casino and it is not necessary to download a software. This means that you can play 1,700 games on different computers, and also on mobile devices. Similarly, on mobile devices, simply open the casino's website in your browser, and you can enjoy a huge number of HTML5 mobile games.
There is currently no sign up bonus available at Guts casino. You can try the games only with play money. If you decide to register, you may be eligible to get a welcome bonus. More information about the bonuses are in our Guts casino review.
When claiming a bonus from Guts you may need to enter the bonus codes that correspond to the offer you wish to take. When a bonus code is necessary you will find it in the description of the bonus offer you wish to take advantage of. You may also be able to opt t receive a bonus when making a qualifying deposit. also, keep in mind, many of the ongoing promotions are opt-in promotions. Take a look at Guts now!
When the free spins are credited to your player account depends on the promotion that you're participating in. Keep in mind that free spins need to be claimed within 24 hours, and once they're activated you have 72 hours to play them. If you don't, they will be removed form your player account again. Winnings from free spins are usually credited as cash and are wager free, but take a look at the respective promotion to clarify.
When you play at Guts Casino and you want to make use of the bonuses and promotions you will have to consider that they are tied to bonus terms, that can vary for each promotion. We suggest that you make yourself familiar with the bonus terms before you participate in a promotion. In general, the bonus is tied to wagering requirements, and it depends on the type of bonus how much you have to wager. For example, a standard 100% bonus has 35x wagering requirements. There are also restrictions on how long the bonus is valid for, the bonus money for example is valid for 7 days, and if wagering has not been fulfilled in that time the bonus will be removed from the account, but if you get free spins from the casino they are only valid for 72 hours before they are removed from your account, but you need to claim them within 24 hours.
There are also restrictions on maximum bets that you can place with bonus money, these are currently €5 (50kr, $5, £5). With regards to capped winnings from bonus money, there are no restrictions on how much you can win and cash out once you have fulfilled the Guts bonus requirements. Before playing the games with bonus money, also make yourself familiar with the game contributions, you can find more information about bonus wagering and game contributions in our detailed Guts review, or on the casino website.
We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Complete Guts Bonus Terms and Conditions
Yes, there is! The VIP program from Guts is called Guts Squad, and you can become a member by invitation. Being a member has a lot of advantages, and you can enjoy special VIP bonuses, faster withdrawals, exclusive gifts and preferred support, among others. A loyalty program for regular players is not offered, which means you can't collect points. However, the many bonuses offered, and the free spins with wagerless winnings make up for this.
MT SecureTrade Ltd is the operator of the Guts online casino has a licence from the MGA (Malta Gaming Authority) and the UK Gambling Commission, which are two of the best licenses to have, as they put player protection in the foreground of their activities. They also have a license from the Swedish Spelinspektionen. All transactions are carried out through secure connections, and the random number generators are regularly tested for fairness. You can be certain that this casino is a reputable operator who does not scam you out of your money. You can check the status of their license on the company overview page.
Furthermore, the games offered at Guts are all provided by licensed operators, meaning that the random number generators are certified fair. You can expect a fair chance of winning at Guts.
Unfortunately, not everyone is allowed to play at Guts. Due to legal restrictions and other limitations, some countries are excluded from being able to open a player account or deposit real money. If you are not sure whether or not you are allowed to play at Guts for real money we suggest contacting the customer support of the casino.
The restricted countries at Guts Casino are currently: United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State),Honduras, Hong Kong, Hungary (sports betting prohibited), Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Customer support is available around the clock, and you can contact the department through a live chat and e-mail at email@example.com, or you can even request a callback from one of the representatives by leaving your phone number. The response time is very short, and help is offered in a friendly and professional manner.