Guts FAQ last updated on 26.05.2019

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Guts Casino FAQ

The welcome bonuses at Guts Casino are available to players from many countries, including Canada and New Zealand. The bonuses usually consist of extra spins and one or more deposit bonuses. The bonuses vary for players from different countries, some are also excluded. Take a look at the website to see which bonus is currently available for your country.

Country Welcome Bonus
United Kingdom: Currently no welcome bonus available
Canada: 200% up to C$100 + 100 free spins on Narcos*
New Zealand: 200% up to $100 + 100 free spins for Narcos*

* Bonsues are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Guts Bonus T&Cs

Guts makes an effort to process the withdrawal requests as fast as possible, normally within two hours after you have requested it. However, the first withdrawal might take a little bit longer, as you will need to verify your identity, and your documents will need to be checked. After the verification has been completed, your withdrawal will be processed as soon as possible. The verification process is a standard procedure in online casinos.

After the withdrawal has been processed by the casino it depends on your chosen payment method how long it takes for you to get the money. If you select an e-wallet the money will be credited instantly after it has been processed by the casino. A bank transfer or transfer to a Visa credit card can take up to 3 business days for the banks to process your payment. You can find more information about the deposits and withdrawals at Guts in our detailed review about the operator.

When you make a withdrawal at Guts Casino, the minimum withdrawal amount is £/$/€ 10, and the maximum depends on the chosen method. The limit for a Paysafecard is £/€ 200, for a Trustly transfer it is £/$/€ 50,000 and with all other methods you can cash out a maximum of £/$/€ 5,000 per transaction. There are no maximum restrictions of how much you can cash out in a month.

The good news is that deposits and withdrawals at Guts are free of charge and the casino doesn't apply any charges.

Guts Online Casino accepts Pay N Play for a combined deposit and registration. If this payment/registration method is available in your country, you can find a link to GutsXPress at the bottom of the website and sign up through there. You can also take a look at GutsXPress here, or if you want to learn more about the payment method, you can take a look at our detailed Pay N Play guide.. When registering through GutsXPress, you also need to make yourself familiar with the terms and conditions.

Yes you can! The instant casino is available on many different devices, such as Android, iPhone or iPad. You will find a great selection of 1,400 different games from different developers, among them Netent, Betsoft, Play'n GO and Microgaming. We recommend to try out the casino games in play money mode first to see if they are working correctly on your device. You can read our complete Guts mobile review here.

The Guts Casino is a flash casino and it is not necessary to download a software. This means that you can play 1,700 games on different computers, and also on mobile devices. If it is not already installed on your computer you may have to install the Adobe Flash plug-in in order to play the games.

There is currently no sign up bonus available at Guts casino. You can try the games only with play money. If you decide to register, you may be eligible to get a welcome bonus. More information about the bonuses are in our Guts casino review.

Country Welcome Bonus
United Kingdom: Currently no welcome bonus available
Canada: 200% up to C$100 + 100 free spins on Narcos*
New Zealand: 200% up to $100 + 100 free spins for Narcos*

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Guts Bonus T&Cs

When claiming a bonus from Guts you may need to enter the bonus codes that correspond to the offer you wish to take. When a bonus code is necessary you will find it in the description of the bonus offer you wish to take advantage of. The promo codes for the welcome bonus offer are mentioned in the paragraph about the welcome bonus for Guts that you can find on the top of this page. Take a look at Guts now!

The free spins at Guts are credited after your first and third deposits have been made, providing you have taken advantage of the respective bonus offer and entered the corresponding bonus codes. Once you open the game, you should receive a notification that the free games are available. If there is a problem, and you can't find your free spins, then you should contact the customer support. The best thing about the free spins at Guts is that winnings are wager free!

When you play at Guts Casino and you want to make use of the bonuses and promotions you will have to consider that they are tied to bonus terms, that can vary for each promotion. We suggest that you make yourself familiar with the bonus terms before you participate in a promotion. In general, the bonus is tied to wagering requirements, and it depends on the type of bonus how much you have to wager. For example, a 100% bonus has 35x wagering requirements. There are also restrictions on how long the bonus is valid for, the bonus money for example is valid for 30 days, and if wagering has not been fulfilled in that time the bonus will be removed from the account, but if you get free spins from the casino they are only valid for 48 hours before they are removed from your account. There are also restrictions on maximum bets that you can place with bonus money, these are currently €5 (50kr, $5, £5). With regards to capped winnings from bonus money, there are no restrictions on how much you can win and cash out once you have fulfilled the Guts bonus requirements. Before playing the games with bonus money, also make yourself familiar with the game contributions, you can find more information about bonus wagering and game contributions in our detailed Guts review, or on the casino website.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Complete Guts Bonus Terms and Conditions

When you receive bonus money at Guts Casino it is tied to wagering requirements. Depending on the type of bonus you get from the casino, different wagering applies. A 100% bonus has 35x wagering, and the welcome bonus is subject to wagering of 30x bonus plus deposit. If you get free spins from the casino, winnings of those are usually wager free, depending on the promotion. Terms and conditions of each promotion are laid out in the respective terms on the website.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino. → Guts Bonus Terms and Conditions

Yes, there is! The VIP program from Guts is called Guts Squad, and you can become a member by invitation. Being a member has a lot of advantages, and you can enjoy special VIP bonuses, faster withdrawals, exclusive gifts and preferred support, among others. A loyalty program for regular players is not offered, which means you can't collect points. However, the many bonuses offered, and the free spins with wagerless winnings make up for this.

MT Secure Trade Ltd is the operator of the Guts online casino has a licence from the MGA (Malta Gaming Authority) and the UK Gambling Commission, which are two of the best licenses to have, as they put player protection in the foreground of their activities. They also have a license from the Swedish Spelinspektionen. All transactions are carried out through secure connections, and the random number generators are regularly tested for fairness. You can be certain that this casino is a reputable operator who does not scam you out of your money. You can check the status of their license on the company overview page.

Unfortunately, not everyone is allowed to play at Guts. Due to legal restrictions and other limitations, some countries are excluded from being able to open a player account or deposit real money. If you are not sure whether or not you are allowed to play at Guts for real money we suggest contacting the customer support of the casino.

The restricted countries at Guts Casino are currently: United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Switzerland

Customer support is available around the clock, and you can contact the department through a live chat and e-mail, or you can even request a callback from one of the representatives by leaving your phone number. The response time is very short, and help is offered in a friendly and professional manner.

Recent Promotions at Guts

→ Summer Cruise Promotion at Guts Casino with €40K in Prizes

18.07.2019 Participate in 10 separate casino promotions in the Summer Cruise at Guts Casino and win free spins and cash prizes totalling €40,000. more

→ Guts Casino Narcos Promotion - Win a trip to Colombia

27.05.2019 Guts Casino turns 6 and is hosting a promotion for the new NetEnt slot Narcos. Players have the chance to win a trip to Colombia or a share of €7, more

→ Guts Casino Easter Promotions

19.04.2019 Guts Casino is celebrating Easter with two promotions. You can win up to 500 free spins or get your hands on a share of the €70,000 prize pool from more

Mr Green

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