Genesis Casino FAQ last updated on 04.03.2019
Genesis Casino FAQ
The welcome bonus at Genesis Casino is available for players from many countries, including the United Kingdom, South Africa, New Zealand, Canada and Germany. The Casino also accepts players from many other countries, you can find out if you are eligible to receive a bonus by visiting the website. The welcome bonus changes occasionally, you can take a look at our overview table or visit the website directly for up-to-date bonuses. The bonus package at Genesis Casino often consists of free spins and deposit bonuses for one or more deposits. Keep in mind, that bonuses are tied to wagering conditions and other bonus terms.
The withdrawal at Genesis Casino is usually processed within a day, but it depends on the verification status of your player account. Due to regulatory requirements, the casinos needs to verify the identity of their players before processing withdrawals. This is normal practice in all serious online casinos. You will usually have to provided the casino with a copy or scan of your ID or passport, and a proof of address. In case you use a credit card to make the deposit, the casino will also require proof that the credit card is yours.
How long it takes until you have the money in your own account depends on the chosen withdrawal method. The casino always uses the same withdrawal method that was used when you made the deposit, unless this is not possible. For example, if you used Neteller for the deposit, it will only take a few moments until you have the money in your Neteller account after the casino processed the payment. On the other hand, if you used a credit card or bank transfer, it can take up to 5 working days before the money will appear in your account. More information about the payments is available in our full review.
Genesis Casino, as well as other casinos of the group, apply maximum withdrawal restrictions of how much a player can withdraw in a certain period of time. These limits are currently €5,500 per week or €22,000 per month. However, if you are a VIP player at the casino your limits will be higher. If the amount exceeds €100,000, the casino will reserve the right to pay out the amount in equal instalments of 10 payments over the next 10 months.
Genesis Casino doesn't charge any fees for deposits or withdrawals made to and from the casino. However, depending on the payment method that you choose, the payment provider itself can apply their own fee.
Yes, Genesis Casino is fully optimised for mobile devices and uses a responsive design that automatically adjusts to the size of your mobile phone or tablet. Many modern devices are supported and you can currently enjoy over 800 mobile casino games on the go. All features, including making deposits and withdrawals are fully supported on mobile devices, and you can also contact the support. As with any mobile game, we recommend trying the casino games in demo mode first before playing any real money, to ensure that the casino fully works on your mobile device. Also, keep in mind to use a good Internet connection, preferably a wireless broadband connection, to ensure that the games will run smoothly. Using mobile data can result in high additional charges, as games may require a lot of data to be transmitted. You can find out more about the games offered at Genesis Casino in our review.
There is no dedicated Genesis Casino App or software that you have to download. You can play all the games directly in your browser. When playing on a computer, you'll be able to enjoy over 1,300 games, but when playing on a mobile device, the selection is a bit smaller and currently offers over 800 mobile games. The mobile website has a responsive design that automatically adjusts to your device. More about the casino and what they have to offer is available in our review or you can visit the website and give them a try.
From time to time, Genesis Casino offers no deposit bonuses, but there is no sure way of saying when this will happen. The bonuses change regularly, and you can see the current welcome offer in our overview table or at the casino directly. Keep in mind, that bonuses are subject to terms and conditions.
Free spins at Genesis Casino are usually available as part of promotions. When these spins are credited will depend on the promotion, they are either credited after the deposit has been made, or they are split up over several days. Remember, that winnings from free spins are usually subject to wagering requirements that need to be fulfilled before the money will be converted into real cash. More information about the casino can be found in our detailed Genesis Casino review, or you can take a look at the bonus terms at the websites as well.
Whether you need a bonus code or not depends on the promotion that you taking part in. You will be able to see the Genesis Casino promotional codes in the details of the respective promotion, and you will have to enter this bonus code when making the qualifying deposit. Take a look at Genesis Casino here and see their current offers.
Bonuses and free spins are subject to specific bonus terms laid out in the promotion at Genesis Casino. There are some general terms, but also promotion-specific terms, so it's important to check the respective promotion before taking part. Bonus money usually has to be wagered 40x in the games before the remaining balance is converted into real cash. Also keep in mind that using some payment methods may not be eligible to qualify for bonus money, for example Neteller or Skrill can be excluded. Also, a minimum deposit may be necessary and game weightings will apply. More information about the bonuses can be found in our Genesis Casino review, or in the up-to-date bonus terms of the casino.
Bonus money at Genesis Casino is subject to wagering requirements of 40x the bonus amount. This also applies to winnings from free spins. Keep in mind, that game weightings will apply to the wagering, an overview of the terms is available in our review, but you can also take a look at the bonus terms of Genesis Casino.
Genesis Casino rewards loyal players that visit the casino regularly and play a lot. The VIP program is an invitation-only club, and the casino will decide when and if a player is invited to become a member. Being a member of the VIP club offers certain perks and advantages, including a dedicated VIP manager, exclusive promotions, bonuses, event invitations, prize draws, presents, higher withdrawal limits and other perks.
Genesis Casino is a casino brand of Genesis Global Ltd., a company based in Malta. The casino, as well as all the other casino brands from Genesis Global Ltd are licensed by several licensing bodies, including the Malta Gaming Authority, the UK Gambling Commission and the Spelinspektionen in Sweden. These regulatory bodies regularly audit the casino operator for compliance, and incorporate strict regulations when it comes to player protection, protection of minors, money laundering and fraud. They are some of the strictest regulatory bodies in the world. The games offered at the casino are also regularly audited by independent testing bodies that perform checks on the random number generators, ensuring that players get a fair game. Overall, Genesis Casino is a serious Casino and not a scam.
The online gambling market is regulated in many countries, but a lot of countries are also excluded from participating in these activities, or they are in grey markets. Unfortunately, not everyone can sign up or play at Genesis Casino. We provide you a list of excluded countries, but legislations can have changed in the meantime. If you are not sure if the casino accepts players from your country, you can contact the customer support and ask them directly.
The restricted countries at Genesis Casino are currently: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna
The customer support at Genesis Casino is available from 08:00 in the morning to midnight GMT. You can reach the casino via e-mail at email@example.com, speak to an agent in the live chat or call them. They offer dedicated Freephone lines for many countries, including the UK, South Africa, Canada, Sweden, Germany, Finland and Norway, as well as an international landline for Malta (not a premium number, regular international call charges apply). You can also request a callback from the casino by leaving your number with them. Overall, the support is efficient and friendly, and aims to respond to your queries in a professional and timely manner.