Eurogrand FAQ last updated on 03.03.2019
Eurogrand Casino FAQ
Eurogrand online casino offers a welcome bonus for players from many countries, including Germany, UK, Canada and South Africa. You can find more information about the bonus in our overview table. Keep in mind, that the bonus can change at any time, we aim to update it regularly though. This bonus can consist of no deposit free spins after your registration, a match bonus and further extra spins. Bonus terms also apply. → Eurogrand Bonus Terms and Conditions
Yes, there is. You can play by either downloading the casino software or through instant play in your browser. The software is free and needs to be installed on your computer. Then, when you select a game to play, the game will be downloaded and remains on your computer. This means that you will only have to download a game once and after that the loading times are much faster, as it does not need to be re-downloaded. Downloading the software is recommended if you play at the casino regularly and always on the same computer. Eurogrand offers over 350 games.
When you play in the instant casino the games are optimised for browser-play, which means that they will need to be re-downloaded every time you play them, which can mean that the graphics are not as good as in the download versions. However, this will not be a problem if you have a good broadband connection. Instant play is good if you play on different computers or you do not wish to install a casino software.
When you are claiming a bonus at Eurogrand Casino you will not need to enter a bonus code, the bonus will be credited automatically. For some bonuses it's necessary to opt-in before you can claim them. Of course, you can also select not to receive any bonuses on your account.
The Eurogrand casino imposes a 4-day waiting period on withdrawals. It will then take another day for the withdrawal to be processed. As long as the withdrawal is marked as pending you can cancel it and the money will be credited back to your casino account, and you can play with it again. If you have selected a relatively slow transfer method, such as a bank transfer, it will take another 3 to 5 days for the money to appear in your bank account.
If you want the money as fast as possible you should select a faster withdrawal method, such as PayPal, Neteller or Skrill, as they will be credited within a short period of time after they have been processed by the casino. If the four-day pending period is too long for you, you may want to consider playing at a casino with a shorter withdrawal time. Generally speaking, the Eurogrand withdrawal time is too long and there are many operators with a faster processing time.
Yes. The online casino Eurogrand has a VIP and loyalty program to reward their loyal players. Every time you play the games you will receive 1 Comp Point for every 1 €/£/$ that you wager in the games. A regular player will then be able to exchange 100 Comp Points for 1 €/£/$ cash. The number of Comp Points also determines your VIP level, and when you have accumulated enough within a certain period of time you will become a member of the Eurogrand VIP club.
Being a VIP at Eurogrand brings certain advantages, among them are a better conversion rate for the Comp points, faster withdrawals, a dedicated VIP manager as well as special VIP promotions and events.
Eurogrand sometimes offers a no deposit or sign up bonus in the form of free money or free spins. You can see the current bonuses in our overview table. You can find out more about the bonuses in our full review.
The online casino Eurogrand is operated by the reputable William Hill group and operates with a licence issued by the government of Gibraltar and one from the UK Gambling Commission. The website is also regularly tested for fairness by an independent laboratory. All transactions are carried out through secured SSL connections, and you can be certain that the provider does not pass on your financial details to third parties. The casino has been online since 2006 and since then attracted a loyal player base. The operator is generally trustworthy, but some players occasionally have problems with the longer times for withdrawals which are currently four days, and this is considerably long when compared to other operators. However, if this doesn't bother you then the Eurogrand casino might be a good choice for you to play at.
Yes this is possible! You can play Eurogrand mobile on many different iOS and Android devices. You don't need to install a Eurogrand App, you can play the games directly in your web browser. You can play the Playtech range of currently 150 mobile HTML5 games, among them scratchcards, Roulette, Blackjack, Video Poker, the Gladiator Jackpot slot or The Incredible Hulk slot, to name a few. You can read our full Eurogrand mobile review here.
You can get extra or free spins once you've made a qualifying deposit, which will be detailed in the respective promotion. Winnings from these free spins will be credited as additional bonus money. Read our full review for more information about the welcome bonus, wagering requirements and everything else there is to know about the website.
The online casino Eurogrand can be contacted either through Freephone numbers, e-mail at email@example.com or a Live-Chat. Professional and friendly support is available 24//7 in many different languages.