Page updated on: 11.11.2016

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William Hill Casino FAQ


The withdrawals at William Hill are usually processed very quickly, normally on the next business day after you've made the request. Before the request has been processed, you can still cancel it in your player account, and the money will be credited back to your account for you to play with. However, once the cashout has been processed by the casino, it can't be reversed.

How long it takes for you to receive the money in your own account depends solely on your chosen withdrawal method. Making a cash out to a Visa card will take several days before the money shows up in your credit card account. This is due to processing times with the banks. The same is true for bank transfers. They normally take 3 to 5 business days before the money will be available in your account.

If you prefer a faster method, and you want your money as quickly as possible, you can use an ewallet option, such as Neteller or Skrill. Using one of these methods usually results in you having the money within a few hours after the withdrawal has been processed by the casino. You can then spend the money somewhere else, or transfer it back to your own bank account. However, this will take a few days, as it will likely be a bank transfer. However, you can leave the money in your ewallet account, and pay for other services that accept the payment method.


When playing at William Hill you do not need to enter a bonus code when claiming a bonus. Simply deposit and tick the box to claim the bonus. A promo code is generally not necessary. If you are experiencing problems with receiving a bonus, please contact the customer service department. However, the welcome bonus should be credited to your account instantly if you have ticked to claim the bonus.

Players from many countries can receive a welcome bonus at William Hill. Find some of the current bonuses here, but the bonuses mentioned on the website prevail.

The wagering requirements for the first deposit bonus are also very low - you only need to wager the bonus plus your deposit 20 times. Keep in mind that not all games contribute equally to the wagering requirements, games such as Blackjack and Roulette do not contribute as much as a slot machines. Slot machines contribute 100% to the wagering requirements.

After the welcome bonus you can expect a bonus for your second deposit with even lower wagering requirements of only 15 times. After that you will get regular bonus offers sent to you either an e-mail or visible on the website. Your loyalty is also rewarded with comp points. You can read more about the provider in our detailed review, or you can take a look at their website here.

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date.

From time to time, and for players from certain countries, William Hill may offer a no deposit bonus. You may also be eligible for a welcome bonus. You can find more information about the bonus, and other promotions of the casino in our detailed William Hill casino review.


William Hill Casino offers a download and a web version of their website to enjoy their collection of casino games. The Playtech software offers outstanding performance and a great selection of games. Downloading the software is recommended if you enjoy playing at the casino, and if you always play on the same machine. However if you can't install the software, or you want to be more flexible, you can also access the website through your browser without having to download the William Hill software. Access to games and other features of the website, such as deposits, are easily accessible through virtually any browser.

Using the software has a few advantages though: the games will load quicker, as you only have to download them once. Having said that, the initial download will take a little bit longer, as the software needs to install on your computer. Every game is then downloaded when you first request it. However, playing the game again later it will load very quickly, and it has been stored on your computer. As the games can be downloaded, the files are also slightly larger, offering better quality of graphics overall. With this in mind, the web versions of the games are certainly not bad at all. However, they have been optimised for faster loading times. The difference is barely visible though, as Internet connections nowadays are getting faster and faster, and this allows for larger files with better quality.

It is possible to use the William Hill games on your mobile phone or tablet PC. You can play games in the William Hill mobile Casino, and you find an even greater selection in the William Hill games section. You can play some Netent games, or the famous Microgaming Mega Moolah jackpot. This selection is great and many devices, such as Android and iPhones, are supported.


As one of the largest gambling operators for land-based betting and gambling shops in the UK, William Hill is one of the most reputable companies in the world. The website has been online since 1998, and it uses a gambling license issued by the gambling authority in Gibraltar. They use the software from developer Playtech and they are regularly tested by TST (Technical Systems Testing), ensuring that the random number generators used in their games are absolutely random and fair. You can be certain that William Hill is trustworthy, and safe to play at. Also, keep in mind that all financial transactions are being carried out through secure Internet connections. You are in good hands when you play at William Hill.

The VIP level is determined by the level of comp points that you accumulate over a certain period of time. The more points you collect, the higher will be your William Hill VIP level. The points are collected during play, and for each £/$/€ 10 wagered you will receive 1 point. It is also possible to exchange these points for real money, and the VIP level determines the exchange rate. You also get other perks as a VIP, such as special VIP promotions, higher table limits, chances to win prizes, and of course improved VIP casino bonuses. As a VIP you can expect superb treatment and extraordinary service.

English-speaking customers can contact the William Hill customer support 24 hours, seven days a week. Different options are available, for example if you live in the UK, you can use a freephone hotline, if you are outside of the UK, you can call using an international landline. You also have the choice of e-mail or a live chat. Other languages are supported as well, however they are usually offered between 07:00 and 23:00 CET. There are a few more freephone support numbers for other countries available. Among them are Germany, Spain, Austria, Russia, France and Greece. Support is professional and friendly. Don't hesitate to ask one of the friendly representatives if you need any assistance.

King Billy
King Billy

When you are playing online games on the Internet, please keep in mind the legal age and restrictions for online gambling in your country. In most countries the legal age for gambling activities is 18 years, if you are under the age of 18, or online gambling is prohibited in your country, please close this website.

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