Vegas Hero FAQ last updated on 01.05.2019
Vegas Hero Casino FAQ
Players from many countries are eligible to receive a welcome bonus at Vegas Hero Casino. This bonus can vary depending on the country you are residing in, so the best thing is to take a look at the website for an up-to-date bonus. For example, players from the UK, Canada, New Zealand, South Africa and Germany are currently eligible to receive a welcome bonus. The welcome bonus packages often consists of one or more deposit bonuses for the first and/or subsequent deposits, often together with extra spins. The online casino also offers regular promotions with deposit bonuses, tournaments or raffles. When playing with bonus money, keep in mind to read the terms and conditions of the respective promotion.
Live casino bonus also available.
Withdrawals at Vegas Hero are usually processed within a day, but they can sometimes take up to 2 days. Remember, that your account needs to be verified, and you will have to send verification documents to the casino. How long it takes until you have the money in your own account also depends on the chosen payment method. A bank transfer for example will take 3 to 5 business days before the money will be cleared in your bank account, whereas an e-wallet transfer will only take a few minutes. However, the online casino will use the same payment method for the withdrawal that you initially used for the deposits, unless this isn't possible. More information about the payments and everything else is available in our Vegas Hero review. You can also find out more about the payments at Vegas Hero.
There are maximum withdrawal restrictions at Vegas Hero, and you won't be able to cash out as much money as you like. There is a weekly limit of €/£/$ 5,500 and monthly limit of €/£/$ 22,000. If you are a VIP player, these limits will be higher. The limitations don't apply to winnings from progressive network jackpots, like for example Mega Fortune from NetEnt.
Vegas Hero doesn't charge any fees for deposits or withdrawals. The online casino carries all the charges for the players. However, depending on the payment method that you are using, the payment provider may charge their own fees for either sending or receiving money.
Yes, Vegas Hero Casino is optimised for mobile Android, iOS and Windows devices and uses a response of design. You can currently find over 800 mobile casino games from many different developers, including Microgaming, NetEnt, Quickspin, ELK Studios and many more, and also visit the live casino and play at real tables from Evolution Gaming or NetEnt. When playing on a mobile device, keep in mind to use a strong Internet connection, preferably a wireless network, as games or live table streaming will require more bandwidth. Read more about the casino in our detailed review or take a look at the Vegas Hero here.
There is no dedicated software or mobile app for Vegas Hero Casino. However, you can visit the websites of the Casino in the browser of your desktop computer or mobile device, play the casino games and easily make deposits and withdrawals.
Currently, the casino doesn't offer a no deposit bonus, but this may change. You can find out if the online casino offers a no deposit bonus for players from your country by visiting the website or contacting the customer support.
If extra spins a part of a promotion at Vegas Hero you will need to look at the promotional terms, to find out when exactly these extra spins will be credited. Oftentimes, the spins are activated after the deposit, but sometimes they are distributed in batches over several days. Winnings from free spins are usually subject to wagering requirements, unless the promotional terms state otherwise.
Whether or not you need a Vegas Hero bonus code to receive the bonus depends on the promotion at the casino. If a promotional code is necessary, the casino will send it to you in an e-mail, or you can see it in the promotional details. Some promotions will also require you to opt-in, and this can usually be done in the promotional details on the website.
The bonuses at Vegas Hero are subject to terms and conditions that we recommend reading before playing with bonus money. For example, receiving bonus money is subject to a minimum deposit of €/£/$ 10, and there are limitations of how much you can play in one spin (€/£/$ 5 per spin at slots or €/£/$ 30 in other games). You will also have to wager the bonus a certain number of times, currently 40 times the bonus amount that you received, but keep in mind that different games have different contributions to the turnover. You can view the full Vegas Hero bonus terms here.
Bonus money at Vegas Hero has 40x wagering requirements, and only once these are fulfilled, you will be able to cash out remaining winnings. Aside from wagering requirements, bonuses are also tied to other terms and conditions. More information about the bonuses and the casino itself is also available in our detailed Vegas Hero Casino review.
There is no loyalty program at Vegas Hero available, but the casino can decide, at their own discretion, to invite players to become a member of the VIP program. Being a VIP player comes with certain perks, including higher withdrawal limits, a dedicated account manager and lots of special bonuses and gifts, but unfortunately it is not clear how much you actually have to play at the casino to become a member.
Vegas Hero is a brand operated by Genesis Global Ltd., a company registered in Malta, that also operates a number of other casino brands, including Casino Cruise and Spinit. The company has gaming licences issued by the MGA (Malta Gaming Authority), the UK Gambling Commission and the Spelinspektionen from Sweden. These licensing bodies are among the strictest in the world, and they regularly audit the operator for compliance. Especially player protection, prevention of money laundering and player safety play an important role with these regulators. The operator has been active for many years now and proven to be reliable and trustworthy, especially when it comes to paying out legitimate player winnings.
Unfortunately, not every player is able to play at Vegas Hero, and due to country restrictions, some countries are excluded from being able to open player accounts and playing at the casino. If you are unsure whether gambling in your territory is legal and if you are allowed to play at the Casino, we recommend contacting the customer support.
The restricted countries at Vegas Hero are currently: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna
The Vegas Hero customer support is available from 08:00 in the morning to midnight GMT. Unfortunately, the casino doesn't offer 24/7 support yet. However, you have many options of speaking to a representative, including live chat, e-mail or phone. Regarding phone lines, there is an international Maltese landline available, but players from the UK, Canada, Germany, Sweden, Finland, Norway and South Africa can also make use of a free phone hotline and speak to a representative of the online casino.