Page updated on: 28.09.2019
|Types of Games||Casino, Live Casino, Sportsbook|
|Number of Games Web / Mobile:||1500 / 1000|
|Software:||Amatic, Bally Wulff, Betsoft, ELK Studios, Gamomat, Edict, Endorphina, Evolution Gaming, GameArt, Habanero, iSoftBet, Kalamba, Merkur, Microgaming, Pariplay, Playson, Netent, Barcrest, Big Time Gaming, NextGen Gaming, Shuffle Master, Nyx Gaming, Oryx Gaming, Play’n GO, Pragmatic Play, Reel Time Gaming, Thunderkick, Yggdrasil, Wazdan|
|Payment methods:||EcoPayz, MasterCard, Neteller, Paysafecard, Skrill, Sofort, Trustly, TrustPay, Visa|
|Withdrawal time:||1 day|
|Withdrawal restrictions/limits:||weekly withdrawal limit of €10,000|
|Payment fees:||Deposits: free | Withdrawals: free|
|Operated by:||Rabbit Entertainment Ltd (Malta)|
|Website languages:||English, German, Finnish, Norwegian, Polish|
|Support times:||Mon - Fri 07:00 - 24:00 CEST Live Chat, Email|
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Lapalingo Casino FAQ
This Lapalingo FAQ tackles some of the most frequently asked questions about Lapalingo Casino. We aim to keep the information updated, but it can change in the meantime. For questions to the casino, please contact the support.
Generally, a withdrawal at Lapalingo is processed within 24 hours. However, if your player account has not been verified yet, the process can take much longer. You can speed up the withdrawal by providing the casino with your documents beforehand.
The verification is a standard procedure at licensed online casinos, and it is the regulatory bodies that require the casinos to carry it out. It is part of money laundering and fraud prevention. The casino may ask you for a copy or scan of your government-issued identity card or a passport, as well as a proof of address, for example a recent bank statement or utility bill not older than three months.
Depending on the payment method that you have used, the casino may also ask you to present proof that you are the owner of the payment account that was used, like for example a screenshot of the Neteller account used that shows your name as the account holder, or a copy of the credit card that you used to make the payment.
Lapalingo will always aim to use the same payment method for the withdrawal that was also used for the deposit, unless this isn't possible, in which case you'll be presented an alternative payment method, usually a bank transfer. More about the payments at Lapalingo is available in our detailed review.
There are maximum weekly withdrawal limitations at Lapalingo, which are currently at €10,000 per week, which excludes winnings from progressive jackpots.
Both withdrawals and deposits at Lapalingo are free of charge, but depending on the payment method that you are using, the payment provider itself may apply their own fees. We suggest you refer to the fee structure of the payment method that you wish to use to find out if they charge any fees.
Lapalingo gives players from many countries a welcome bonus for their first deposit. You can see the current bonuses in our overview table below, but keep in mind that they can change at any time. Also, take a look at the bonus terms and conditions before you play with bonus money at Lapalingo Casino.
* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date.
The casino operator doesn't currently offer a no deposit bonus or signup bonus, but this may change in the future. Take a look at our bonus overview table to find out which bonuses new players can get. The casino also has regular changing promotions with tournaments and raffles that you can find on the website.
Depending on the promotion, you can find out how and when you will get the free spins at Lapalingo in the promotional details . Free spins are usually credited as part of a deposit or other promotion, so keep an eye out on the terms.
You will often need a bonus code at Lapalingo in order to take advantage of the bonuses. You can find the current bonus codes on the website, but keep an eye out on your e-mail inbox, as they might send you special promotions and e-mails with corresponding bonus codes for the casino.
Every bonus and promotion at Lapalingo is subject to terms and conditions, and we recommend that you make yourself familiar with those before playing with bonus money at the casino. To receive bonus money at the casino you need to make a minimum deposit of €10. The bonus is then subject to wagering requirements of 35x the bonus amount plus the deposit, which is very high when compared to other casinos.
For example, if you receive €100 in bonus money for a deposit of €100, and you have €200 to play with, you will need to stake €7,000 in the games before any remaining bonus balance can be converted into cash. Winnings achieved from free spins have to be wagered 75x, but keep in mind that different game weightings also apply for different promotions. Many games are excluded to be played with bonus money, so take a look at the game weightings of each game type.
You can find the promotional terms on the website of the casino in the promotions section - these can also be different with each promotion. More information about the wagering requirements and bonus terms can be found in our Lapalingo review.
Lapalingo is optimised for most modern mobile devices, and you can play 1000 games on iPad, iPhones, Windows Phones or Android smartphones and tablets. The responsive design automatically adjusts to the size of your screen, and HTML5 developed games ensure cross-compatibility.
When playing games on mobile devices, we recommend using a wireless network connection instead of your mobile data network, as casino games might require more data to be transmitted. This is especially the case for mobile live casino games, as live streaming requires more bandwidth.
You can use all the features on mobile devices that are also available on the desktop website, including deposits and withdrawals, changing account settings or contacting support. Take a look at Lapalingo mobile.
There is no dedicated Lapalingo app that you can download and install on your computer or mobile device. Simply open the website in your browser and you're good to go.
Unfortunately, there is no dedicated VIP or loyalty program available at Lapalingo at the moment.
Lapalingo is an online casino brand from Rabbit Entertainment Ltd, who operate the casino with a remote gambling license issued by the Malta Gaming Authority.
The regulator audits the casino operator regularly for compliance. The software and casino game developers offered at Lapalingo use certified fair random number generators, and the companies have their own licenses issued by gambling regulators from different countries.
This means that you can expect to get a fair chance for a win, as the casino operators are not allowed to alter the random number generators of their games or the RTP (return to player) payout rate.
You can contact the customer support department of the casino through e-mail at [email protected], or through the contact form on the website, but if you wish to speak to a support agent directly, you can use that live chat from Monday to Friday between 07:00 in the morning to midnight CEST. Unfortunately, there is no telephone support offered yet.