Casino Joy Review last updated on 04.11.2019

Our Opinion:

Bonuses
Bonus wagering
Payment speed
Customer support
casinojoy.com

What players think about Casino Joy:  

Average rating of 4.2/5 from 6 votes

Bonuses with fair wagering
Responsive mobile design
Fast withdrawals
Phone support in many languages
Live casino promotions
Restrictions for withdrawal amounts
Withdrawal fees
Types of Games Casino, Live Casino
Number of Games Web / Mobile: 1300 / 800
Software: Netent, Play’n GO, Quickspin, Microgaming, Nyx Gaming, Yggdrasil, Evolution Gaming, Lightning Box, Just for the Win, 2 By 2 Gaming, ELK Studios, Rabcat, Old Skool, Fantasma, Triple Edge Studios, BlaBlaBla Studios, Foxium, NextGen Gaming, AdoptIt, Thunderkick, Instant Click, Red Tiger
Payment methods: Bank Transfer, Boku, EasyEFT, Ecobanq, EcoPayz, elegro, Euteller, Giropay, iDebit, Interac e-Transfer, Interac Online, Jeton, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Skrill, Sofort, Trustly, Visa, Visa Electron, Zimpler
Currencies: EUR, GBP, USD, SEK, NOK, ZAR, CAD, NZD, AED, SAR, BHD, QAR, KWD, DKK, CZK, HUF, RUB, MXN, TRY, CNY, HRK, GEL, PEN, PLN, INR
Withdrawal time: 1-2 days
Withdrawal restrictions/limits: €22,000 per month, €5,500 per week, VIPs have higher limits, Jackpots are excluded
Payment fees: Deposits: free | Withdrawals: 2%, minimum of $1
Online since: 2018
Operated by: Genesis Global Ltd. (Malta)
License: Malta, United Kingdom, Sweden
Website languages: English, German, Finnish, Swedish, Norwegian
Support times: 08:00 - 00:00 GMT, email, live chat, phone UK, CA, SV, DE, FI, ZA, MT, NO
Restricted countries:
American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna

Casino Joy Review

Casino Joy has been established in 2018, which means it is one of the younger brands from Genesis Global Ltd, an experienced company that has been in the online gaming industry for many years and operates many other popular casino brands, including Casino Cruise and Genesis Casino. What makes this casino special is the fresh and friendly, and rather joyful design. In our review, we will take a closer look at what the casino has to offer their players. First of all, the website is available in many languages, including English, German and Swedish, and they focus on players from Scandinavia, South Africa, UK, Germany, Canada and many other countries. Many currencies are supported and local payment methods are available. What's more important though is that withdrawals at Casino Joy are normally processed within a day, and the operator generally has a good reputation with the players.

The games at Casino Joy currently include 1300 casino games from many developers, including Microgaming, NetEnt, Play'n GO, Yggdrasil, Nyx Gaming, Thunderkick and many others. There are also some interesting welcome bonuses on offer, and the bonus terms attached are fair. More about the current bonuses and the terms can be found in this review.

Recent Promotions and News for Casino Joy

→ A 100% up to €100 Live Casino Welcome Bonus at Casino Joy

18.08.2019 Casino Joy offers new players at the casino the option between a slot and a live casino welcome bonus. You can collect 100% up to €/£100 for the live casino games.....read more

New players from many countries are eligible to receive a welcome bonus at Casino Joy. The bonus package at Casino Joy usually consists of one or more deposit bonuses and some players are also eligible for free spins. Bonuses are available for players from the UK, Canada and New Zealand, but also many other countries. You can find an overview of the bonus in our table, but this may have changed in the meantime. Up-to-date bonuses are available on the website. If you are not sure whether your country is eligible to receive a bonus, we recommend contacting the customer support from the casino. The welcome bonus, as well as other bonuses, are also subject to terms and conditions, so keep in mind to read them when playing with bonus money. → Casino Joy Bonus Terms and Conditions

There are also other ongoing promotions, including weekly deposit bonuses or other special promotions that allow you to get additional money to play with. There is also the occasional raffle where you can win prizes, including trips to interesting locations. Ongoing promotions are also communicated in e-mails, so keep an eye on your inbox and add Casino Joy to your white list.



Up to $1000 over the first 4 deposits. 1st deposit: 100% up to $200 + 200 free spins for Starburst

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Casino Joy Bonus T&Cs | begambleaware.org

The bonus terms and conditions at Casino Joy include bonus wagering of 40x the bonus amount. You will also need to make a minimum deposit of €10 to be eligible to receive a bonus, and you will have 14 days to fulfil the wagering requirements. Winnings from free spins are also subject to a 40x wagering, but you need to keep in mind to play free spins as soon as you get them, as they are usually only valid for between one and three days. There are also maximum wager sizes and game contributions that you need to keep an eye on, as they affect how you can play your bonus money and how it is turned over. Also, depositing with Neteller or Skrill will exclude you from receiving bonus money.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino.→ Casino Joy Bonus Terms and Conditions

Bonus details
Bonus wagering: Bonus: 40x Bonus, Free Spins Winnings: 40x
Bonus valid for: Bonus; 14 days, Free Spins: 1-3 days
Maximum bet with bonus: Video Slots and Slots: £/€/$5 / R75 / 50Kr per spin All other games: £/€/$30 / R450 / 300Kr per bet
Minimum deposit amount to get bonus: €/£/$ 10 / 100Kr / R150
Maximum win you can cash out from bonus: no limits for winnings from bonus money, but free spins winnings have a limit: £/€/$ 100 SEK/NOK 1000, ZAR 1,500
Game contributions
Video Slots and other games 100%
Classic slots 75%
Table games 10%
Blackjack games 5%
All Jackpot games, live games and Video Poker games. Slots: Tomb Raider 2, Dead or Alive, Cool Buck, Castle Builder II, Untamed Wolf Pack, Castle Builder, Kings of Chicago, Forsaken Kingdom, Big Bang, Jackpot 6000, Stardust, EggOMatic, Peek-a-Boo, Mega Joker, The Wish Master, Jack Hammer 2, Beautiful Bones, Scrooge, Untamed Bengal Tiger, Blood Suckers, Dragon's Myth, Eye of The Kraken, Untamed Crowned Eagle, Untamed Giant Panda, Vampire: The Masquerade - Las Vegas, Devil's Delight™, Robin Hood, Tomb Raider, Zombies, Tower Quest, Pearls of India, Super Nudge 6000. Excluded

Casino Joy offers many options to deposit and withdraw money to and from your player account. You can find the most common payment methods, but also a variety of local methods available to players from certain countries. The casino supports many different account currencies, eliminating the need to exchange currencies, which in turn means that you won't have to pay fees. Depositing is free of charge for players, and the casino will carry the charges for you, but the withdrawal is subject to a fee.

When requesting a withdrawal at Casino Joy, Casino will aim to process the withdrawal within 24 to 48 hours, but it will depend on whether or not your player account has been verified already. You can send verification documents to the casino as soon as you register, and this will make your withdrawals a lot faster. The verification is part of regulations laid out by regulatory bodies that casinos are licensed by.

Remember, that Casino Joy will process the withdrawal to the same payment method that was used for the deposit, and only in cases where this is not possible, a different method will be made available, usually bank transfer. The time it takes for you to receive the money in your own account will also depends on the chosen method, as some take longer than others. A bank transfer can take up to 5 working days, whereas a transfer to an e-wallet will only take mere minutes. Also keep in mind, that withdrawals are subject to certain maximum restrictions on how much you can withdraw in a certain period of time, however, these limitations are higher for VIP players.

Deposits and Withdrawals
Available Methods: Bank Transfer, Boku, EasyEFT, Ecobanq, EcoPayz, elegro, Euteller, Giropay, iDebit, Interac e-Transfer, Interac Online, Jeton, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Skrill, Sofort, Trustly, Visa, Visa Electron, Zimpler
Currencies: EUR, GBP, USD, SEK, NOK, ZAR, CAD, NZD, AED, SAR, BHD, QAR, KWD, DKK, CZK, HUF, RUB, MXN, TRY, CNY, HRK, GEL, PEN, PLN, INR
Minimum Deposit: €/£/$ 10 / 100Kr / R150
Maximum Deposit: Visa, Mastercard, Skrill, Neteller, Trustly, Entropay, Sofort, Giropay: €/£/$5,000 / 50,000 Kr
Boku: £30
Entercash: 25,000 Kr
Paysafecard: £200 / $300 / €250 / 2,500 Kr
Zimpler: 9,000 Kr / €900
Euteller: €2,000
R75,000 for every payment method
EcoPayz: €/£1,000 / 10,000 Kr
Minimum Withdrawal: €/£/$ 10 / 100Kr / R150
Maximum Withdrawal: €22,000 per month, €5,500 per week, VIPs have higher limits, Jackpots are excluded
Withdrawal time: 1-2 days
Fees: Deposits: free | Withdrawals: 2%, minimum of $1
Verification required: Yes

Just like the other brands of Genesis Global Ltd, Casino Joy is also a multi-software casino offering games from many well-known software developers, including NetEnt, Microgaming, Elk Studios, Play'n GO, Yggdrasil and NextGen Gaming, but you can also find games from lesser known developers, like for example Adoptit, Instant Click and Red Tiger. The game selection currently includes 1300 games, many of which can also be found on mobile devices. New games are added regularly, to ensure that players will never get bored. You can sort the game selection by popularity, slots and jackpot games, the live casino or traditional casino games.

The slot selection includes some of the most popular and new games, including Book of Dead, Narcos, Immortal Romance, Starburst, Twin Spin, Ramses Book, Golden Fish Tank, Vikings Go Berzerk and many more. You can also try your luck at one of the progressive jackpot slots, such as Divine Fortune, Mega Moolah, Mega Fortune, Ozwin's Jackpots, Holmes and the Stolen Stones, Leprechaun Goes To Hell, among others.

The live casino allows you to play against real dealers. You can find tables hosted by dealers in the studios of Evolution Gaming and NetEnt, some of which are available in different languages, including Swedish, German or even French, and you can find Roulette, Blackjack, Dream Catcher, Casino Hold'em, Dragon Tiger, Football Studio, and many other games. Of course, if you'd rather not play in the live casino, you can also find a huge selection of traditional online casino games and video poker at Casino Joy.

Mobile gaming is becoming more important every day, and you might be happy to hear that Casino Joy is also fully optimised for mobile play. Supported are iOS and Android devices, as well as Windows Phones. The number of games available on mobile is not as large as the desktop variety, as not all games have been developed in HTML5 yet, but you can currently find 800 mobile casino games. The website is easy to use on many mobile devices, and you can find the same functionality as you can find on the desktop version. Depositing, withdrawing, and accessing support features are just as easy to do on the go, as they are from the comfort of a desktop computer or laptop. The website was developed with mobile use in mind, especially when it comes to responsiveness, loading speed and ease of access.

There is no dedicated loyalty program available at Casino Joy, but players who deposit and play a lot at the casino can receive a personal invitation to become a member of the Casino Joy VIP program. However, it is not clear how much you actually have to play to become a member. Being a VIP comes with certain perks, including special event invitations, bonuses, presents, higher withdrawal limits and a personal account manager.

You can contact the customer support between the hours of 8 am and midnight GMT. Unfortunately, the casino does not yet offer support around the clock. A number of different telephone hotlines for many countries are available, including the UK, Canada, Germany, Sweden, Finland, Norway, South Africa and Malta, but you can also chat to one of the support agents or send an e-mail to support@casinojoy.com.

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