Casino Joy FAQ last updated on 11.06.2019

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Casino Joy FAQ

Casino Joy offers players from many countries a welcome bonus after they've signed up with the casino. This bonus often includes one or more deposit bonus and free spins for a selected slot. You can find out how much the bonus for your country is by visiting the website or taking a look at our table below. Keep in mind that bonuses are subject to change, so the amount can have changed in the meantime. You also need to fulfil wagering requirements before bonus money can be cashed out. The welcome bonus at Casino Joy is available for players from many countries, including the UK, Canada, New Zealand, South Africa and India, but also many other countries are eligible.

→ Casino Joy Bonus Terms and Conditions

Country Welcome Bonus
United Kingdom: 100% up to £200 + 200 Extra Spins on Starburst
Canada: Up to C$1000 over the first 4 deposits. 1st deposit: 100% up to C$200
New Zealand: Up to $1000 over the first 4 deposits. 1st deposit: 100% up to $200 + 200 free spins for Starburst

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Casino Joy Bonus T&Cs

Casino Joy Terms

When requesting a withdrawal at Casino Joy, the operator will aim to process your withdrawal within 24 to 48 hours. When requesting the withdrawal, keep in mind that Casino Joy will use the same payment method for the withdrawal that you initially used for the deposit. There are some payment methods that don't allow for withdrawals, in this case the operator will use a different method. Depending on the withdrawal method, it will take either a few minutes or a few days before you will have the money. As a general rule, e-wallets will always allow for a quicker withdrawal time than for example a bank transfer.

The casino also has a policy to verify user accounts, so be prepared to send your verification documents to the casino. A withdrawal from an unverified account will likely take longer to be processed, as the casino will probably request verification documents first. You can find out everything there is to know about the payments at Casino Joy in our detailed review.

Just like other casinos from Genesis Global Ltd, Casino Joy also applies withdrawal limitations. You can withdraw a maximum of €5,500 per week or €22,000 per month. Amounts of over €100,000 can be paid out in 10 monthly instalments. If you are a VIP player those withdrawal limitations will be higher.

No, deposits and withdrawals are free for users, and Casino Joy will carry the fees for them. Keep in mind, that some payment methods will apply their own processing fees, so make sure that you make yourself familiar with the fee structure of the respective payment method used.

Yes, Casino Joy is fully optimised for mobile use. The design is responsive and works with most modern iOS, Android and Windows smart phones and tablet computers. You can easily navigate through the website, play over 800 mobile casino games developed in HTML5, make deposits and withdrawals, and use all the functionality of the website. Take a look at Casino Joy!

There is no dedicated Casino Joy app available, and you also won't have to download a casino software to play the games there. Using the website on your mobile device is easy - simply open it in your browser and you are ready to go. No need to install anything. Using the website on your desktop or laptop also does not require any software downloads, and you can play over 1,300 games from many different software developers directly in your browser.

From time to time, the Casino Joy may offer a no deposit bonus for players from certain countries. You can find the current welcome bonus or no deposit bonuses in our overview table below, but keep in mind that these can change at any time. Check out the website for up-to-date bonuses for your country.

Country Welcome Bonus
United Kingdom: 100% up to £200 + 200 Extra Spins on Starburst
Canada: Up to C$1000 over the first 4 deposits. 1st deposit: 100% up to C$200
New Zealand: Up to $1000 over the first 4 deposits. 1st deposit: 100% up to $200 + 200 free spins for Starburst

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. Casino Joy Bonus T&Cs

Casino Joy Terms

Some promotions include free spins that you can get as part of a deposit bonus or after making the qualifying deposit. Each promotion has different rules when these free spins are distributed, and you can find a detailed description in the respective promotion. In most cases, free spins are for a selected slot is only, and the winnings of those are also subject to wagering requirements. In any case, make sure that you read the bonus terms and conditions when using free spins and wagering the winnings. In most cases, free spins are also valid for either one or three days, so act quickly, so that  they don't get disabled before you get to play them.

Some promotions at Casino Joy require you to enter a bonus code. You can find the respective bonus codes in the promotion, and once you make the qualifying deposit you'll be able to enter the bonus code. There are some promotions that will require entering the bonus code, but many do not. These bonus codes also change regularly, so make sure that you have the correct code by taking a look at the website or the e-mail, in case you got a promotional offer sent to you. Take a look at our Casino Joy review to learn more about the bonuses.

The bonuses at Casino Joy are subject to wagering requirements and other terms. These currently include a 40x wagering within 14 days, and maximum bet sizes of €5 for slots or €30 of the games (other currency amounts apply) per game round played. It is also important to make note of the games that you can play with the bonuses, as not all games contribute equally to the wagering. More information about the bonus terms is also available in our detailed review of Casino Joy.

→ Casino Joy Bonus Terms and Conditions

Bonus money at Casino Joy currently has a 40x wagering, but this may change depending on the promotion. You can find the details in the terms and conditions of the respective promotion, but the general bonus terms also apply. This also includes game wagering contributions and other limitations.

→ Casino Joy Bonus Terms and Conditions

It is possible to become a member of the VIP club at Casino Joy, but it is subject to a personal invitation of the casino itself. There is no loyalty program that rewards players, but you can receive special bonus offers when playing there. Being a VIP at Casino Joy has certain perks, as you can receive assistance from a personal account manager, you will have higher withdrawal limits and faster processing times, and you can receive gifts and occasional invitations to special events. Visit Casino Joy here.

Casino Joy is operated by Genesis Global Ltd, an established group who operates a number of online casinos. The brands generally have a good reputation with players, and is known to be reliable when it comes to paying out player winnings. The casinos from Genesis Global Ltd are licensed by several regulatory bodies, including the United Kingdom, Malta and Sweden. You can check the current status of the licenses on our company overview page of Genesis Global Ltd. Overall, Casino Joy is operated by a trustworthy gambling company, so you can be rest assured to be in safe hands. The games on the website are also from certified game providers whose games are regularly audited for fairness of the random number generators. Take a look at our Casino Joy review to find out everything there is to know about the casino.

Unfortunately, not everyone in the world is allowed to play at Casino Joy, and players from some countries are restricted, mostly due to legal restrictions in the country. You can see the list of excluded countries below, however, these may change in the meantime, as regulations regarding gambling often change. If you are not sure whether players from your country are allowed to play at Genesis Casino, we recommend contacting the customer support.

The restricted countries at Casino Joy are currently: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna

You can contact the customer support at Casino Joy between 8 am in the morning and midnight GMT. The casino offers several phone hotlines for players from different countries, including the UK, Germany, Sweden, and others, but there is also the option of contacting the support department through the live chat on the website or you can send an e-mail to support@casinojoy.com.

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